Free consultation by BELTA's multilingual expert

Melody: an exclusive multilingual expert for BELTA

An exclusive multilingual expert for BELTAMelody(李宜晏)

She is Taiwanese and has been supporting Taiwanese customers at BELTA's Taiwan office since she graduated from university. Currently, she is working at the Japan headquarters as a communication bridge, providing support for inquiries related to products and concerns from foreigners living in Japan.

In BELTA's Customer Success, which has supported more than 1.3 million people*, you can ask about your any concerns and problems like your lifestyle, beauty health and our product in Chinese and English.
We offer a free consultation service.

Please feel free to contact us. We are very happy to support to solve your problems.

*As of April 2024

Free consultation from BELTA OFFICIAL SUPPORT LINE

Our supports

Answering your questions about your lifestyle, health or beauty issues, and our products in English and Chinese.

Language translation support if you have any problems or need consultation with BELTA’s specialist. There is no need to worry about language barriers.

Giving advice if you hesitate to see a doctor or hair salon due to language barrier.

Consult Example

I would like you to explain about BELTA's products, product courses, and ingredient lists in English.

I buy BELTA's product by feel every time, but it would be great if you could explain or give me some advice about BELTA's product in English.

I want to check what I bought and the delivery status.

I am having trouble because I don’t speak Japanese.

Is it possible to buy from overseas? And also delivery to abroad?

Which regions can I buy from?

I want to go to the gynecologist to check up.

Is there anything to be careful about birth in Japan?

I would like to talk to BELTA's expert.

I would like you to translate to English from Japanese when I talk to BELTA's expert.

Free Consult is available from BELTA OFFICIAL SUPPORT LINE!

1. Add the official BELTA LINE account as a friend.

Click the button below to load the QR code displayed on your smartphone and add Belta Official Support as a friend.

Click the button below and add Belta Official Support as a friend.
2. Select the expert you want to consult with.

Tap "Free Consultation with an Expert" from the menu. A list of experts will be displayed.
3. Fill out the consultation form and send it

"A consultation form will appear on the talk screen, please fill in each field and submit.
4. Wait for a response from the expert.

We will respond to you in the order in which we receive your inquiries. Please wait a few days to receive our response.
Please note that it may take some time for us to reply after 5:00 p.m. on weekdays and on weekends and holidays.
Free and available to anyone ♪